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ReShape Health Clinic

FAQs

Here’s a quick guide to our most frequently asked questions. If you don’t see your question here, please feel free to reach out—we’re here to help!

TOP FAQs

These are the questions patients ask most often at Reshape Health Clinic.
Do you take insurance?

No. ReShape Health Clinic is a cash-based practice and does not bill insurance for in-clinic services.
However, patients may use their insurance for:
• Labs (Quest, LabCorp, or other draw sites)
• Imaging
• Pharmacy-filled medications
• Specialist referrals
• Mammograms, colonoscopies, and other outside testing

Initial visit: $150
Monthly membership: $80
Add-ons:
o MakoRx Add-On: +$15/month
o BodySite App Add-On: +$15/month

Yes. All FDA-approved prescription weight-loss medications are filled through retail pharmacies only, based on insurance coverage and clinical eligibility.
We do NOT dispense or compound FDA-approved prescription weight-loss medications in-house.

Yes — we provide hormone therapy for both men and women.

Yes — ages 5+ for primary care.

Direct Primary Care

What is Direct Primary Care (DPC)?
Direct Primary Care is a healthcare model where you pay a monthly membership for primary care without using insurance. This gives you longer visits, transparent pricing, and direct access to your provider.
In Direct Primary Care, there’s no insurance middleman. You get longer appointments, more personalized care, and easy access to your Provider.

Your membership includes:
• Sick visits
• Wellness visits
• Chronic condition management
• Basic in-office procedures
• Some in-office labs
• Virtual visits
• After-hours access for urgent needs only
• School/work/sports physicals (free for active members)

Initial visit: $150
Monthly: $80
Optional add-ons:
o MakoRx Medication Savings Program: +$15/month
o BodySite Remote Monitoring App: +$15/month

No — we do not bill insurance.
Patients may still use insurance for labs, specialists, imaging, and pharmacy-filled medications.

Yes — established patients may text the clinic number during business hours for simple, routine questions (scheduling, basic clarifications, etc.).
For anything that requires medical decision-making or protected health details, please use the patient portal instead.
For urgent issues, call the office directly.
For emergencies, call 911 or go to the nearest ER.

We prescribe controlled substances only when clinically appropriate and in alignment with NC Board of Nursing and Pharmacy guidelines. We do not prescribe chronic opioid therapy.

MEDICALLY ASSISTED WEIGHT LOSS

What is medically managed weight loss?
A structured program combining lifestyle support, lab evaluation, and medication when appropriate.
They reduce appetite, increase fullness, or improve metabolic function, depending on the medication.

Clinical guidelines typically include:
BMI ≥ 30, OR
BMI ≥ 27 + one qualifying condition, such as:
o Sleep apnea
o Hypertension
o Prediabetes or Type 2 Diabetes
o PCOS
o High cholesterol
o Insulin resistance
o Cardiovascular risk factors
Coverage depends on your insurance plan.

Yes. Baseline labs are required for safety and medication eligibility.

• Visits follow standard pricing (DPC or non-member rates).
• Medications filled at pharmacies may vary in cost depending on insurance.
• Add-ons (optional):
o BodySite App: +$15/month
o MakoRx Savings Program: +$15/month

HORMONE THERAPY (MEN & WOMEN)

What is hormone therapy?
Hormone replacement therapy uses prescription hormones (like estrogen, progesterone, testosterone) to correct imbalances and improve symptoms.

• Fatigue
• Mood changes
• Sleep issues
• Low libido
• Hot flashes/night sweats
• Brain fog
• Weight changes
• Perimenopause/menopause or andropause symptoms

Yes — hormone therapy is available for women and men.

Prescriptions may be filled through licensed pharmacies or supplement recommendations.

Costs vary by medication and pharmacy.
Clinic visit pricing follows the standard membership or non-member rates.

PHYSICALS (DOT, WORK, SCHOOL, SPORTS)

What physicals do you offer?

• DOT physicals
• Work physicals
• School physicals
• Sports physicals

DOT physical: $100
DOT physical + DOT-certified drug screen: $150
School/Work/Sports physical: $50 for non-members
Free for active DPC members

• Photo ID
• Glasses/contacts (if worn)
• Any required employer/school forms
• A list of current medications

WELLNESS & SUPPORTIVE THERAPIES

What are wellness & supportive therapies?
Holistic services designed to support overall health, reduce symptoms, and improve energy, sleep, digestion, and metabolic health.

Yes. Peptides are used to support:
• Growth hormone stimulation
• Metabolism & fat loss
• Gut healing
• Tissue repair
• Sleep quality
• Workout recovery
• Inflammation reduction

Yes — through lab evaluation, supplement guidance, and lifestyle strategies.
Yes. Patients receive personalized supplement recommendations and access to our Fullscript store with discounted pricing.
No — we do not offer IV hydration at this time.

GENERAL CLINIC POLICIES

How does billing work?
Billing runs on the 1st or 15th of each month depending on when you enroll.
Yes — a $25 non-refundable deposit is required to hold all appointments.

• Use the patient portal for medical communication
• No texting for urgent or medical concerns
• After-hours messages may not be answered until the next business day
• The clinic phone should be used for time-sensitive needs only

No refunds on membership fees, deposits, or services rendered.

Discounts and Bundling:

Do you offer any discounts?
We offer simplified family-based pricing. Our membership discounts apply only when multiple family members join under one primary membership. The primary member pays $80/month, and each additional family member (children or dependents) pays $60/month.

Schedule a Free Discovery Call

Book online to schedule your consultation and start your journey.

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